✦ YOUR TEAM. OUR SOLUTION. BETTER RESULTS.
Bilingual BPO · English & Spanish · EST Time Zone

Build Your
Dedicated Bilingual
Team.

Deploy dedicated
in English & Spanish — powered by our proprietary workforce platform and AI assistant.

📅 Schedule a Discovery Call ▶ Watch Platform Demo
50%
Lower Cost vs U.S. Teams
EST
Time Zone Aligned
24/7
Coverage Available
JBRI Agent Dashboard LIVE
🏠 Dashboard
📞 Dialer
👥 Leads
📅 Calendar
📝 Tasks
💬 SMS
📈 Performance
🤖 AI Assist
54
Calls Today
4
Appts Set
18%
Conversion
🔥 Lead Queue
John Smith · FL🔥 Hot
Maria Garcia · TXWarm
Linda Chen · CA🔥 Hot
Daily Goal — Calls54 / 80
Appointments4 / 6
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Trusted by Growing Businesses
What We Do

More Than a
Call Center.

We deliver specialized bilingual teams embedded in your business — not just agents answering phones.

Most Popular
🏠
Real Estate ISA
  • Lead Qualification
  • Cold Calling
  • Appointment Setting
  • CRM Updates
  • Follow-Up Campaigns
🎧
Customer Support
  • Inbound Voice Support
  • Email Handling
  • Live Chat
  • Back Office Support
  • Bilingual EN / ES
📞
Outbound Sales
  • Lead Generation
  • Sales Development (SDR)
  • Follow-Up Sequences
  • Pipeline Management
  • Appointment Setting
📈
Business Operations
  • Virtual Assistants
  • Data Entry & Cleaning
  • Administrative Support
  • Reporting & Analytics
  • CRM Management
Powered by Technology

Our Proprietary
Workforce Platform.

We built the tools that power every team we deploy. Real-time visibility into performance, quality, and results — from day one.

✓
Employee Dashboard — scripts, leads, dialer & calendar
✓
Client Dashboard — live KPIs and reporting portal
✓
Supervisor Dashboard — QA and team management
✓
Call Recordings & AI Summaries
✓
Attendance & Performance Tracking
✓
Real-Time KPI Reporting
✓
Secure Cloud Platform · HIPAA Ready
✓
AI Assistant for coaching and call recommendations
JBRI Supervisor Dashboard LIVE
287
Team Calls Today
↑ +18% vs yesterday
14
Appointments Set
↑ +3 vs target
97%
QA Score
↑ Excellent
🏆 Agent Performance — Live
AgentCallsApptsQA
Sarah M. 🥇54498%
Carlos R.48396%
Jessica R.41395%
Marco P.37297%
Team Goals
On Track ✓
Team Calls · 287 / 40072%
Team Appointments · 14 / 1878%
Why JBRI

Why Companies
Choose JBRI

The same quality as a U.S. team at 40–60% of the cost — with full visibility into everything your team does.

🕐
EST Time Zone
Your team works your hours — no lag, no offshore awkwardness.
🌎
Bilingual Agents
English and Spanish fluency — tap into the full U.S. market.
👥
Dedicated Teams
Agents assigned exclusively to your business, not shared pools.
🎯
Quality Assurance
Recorded calls, QA scoring and coaching on every single call.
📊
Real-Time Reporting
Your client portal shows live KPIs, recordings and agent stats.
📚
Custom Training
We train your team on your scripts, your process, your brand.
⚡
Scalable Operations
Start with 2 agents, scale to 50. We grow at your pace.
🔒
HIPAA Ready
Compliant infrastructure ready for healthcare and legal clients.
How It Works

From Signed to
Live in Days.

Our onboarding process is fast, structured, and built to deliver results immediately.

1
Discovery Call
We learn your goals, volume needs, and industry to build the right team.
2
Build Your Team
We select and assign the best-fit bilingual agents for your campaigns.
3
Training
Agents learn your scripts, systems and brand voice before the first call.
4
Go Live
Operations begin with real-time monitoring from day one.
5
Optimization
Weekly reviews, QA coaching and continuous performance improvement.
Industries We Serve

Your Industry.
Our Expertise.

🏠
Real Estate
⚖️
Legal Services
🏥
Healthcare
🛒
E-Commerce
🛡️
Insurance
💳
Financial Services
🏗️
Construction
🏡
Home Services
FAQ

Common Questions

How fast can we start? →
Most clients go live within 5–10 business days after signing. We move fast because our platform and agents are already ready.
How many agents can you provide? →
We start with teams of 2–5 agents and can scale up to 50+. You only pay for what you need.
How do you train the agents? →
We run a dedicated onboarding session with your scripts, objection handling, CRM training and role-play scenarios before the first live call.
How do we monitor performance? →
Your Client Dashboard shows live KPIs, call recordings, agent stats and appointment reports — updated in real time, 24/7.
Do your agents speak English fluently? →
Yes. All agents are bilingual with a neutral accent — ideal for U.S. markets in English and for reaching Spanish-speaking customers.
What are your pricing models? →
We offer hourly pricing per agent and performance-based models (per appointment). Let's talk on a discovery call to find the best fit.

Ready to Build
Your Team?

Schedule a free 30-minute discovery call and we'll show you exactly how JBRI Contact Solutions can start delivering results for your business within days.

📅 Schedule a Discovery Call ▶ View Platform Demo