1. Introduction
JBRI Contact Solutions ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes our practices regarding the collection, use, and protection of information you provide through our website and services.
This policy applies to all visitors, users, and clients of JBRI Contact Solutions. Please read it carefully to understand our privacy practices.
Information You Provide Directly:
- Contact Information: Name, email address, phone number, address, and company information when you submit inquiries or request services.
- Career Information: Resume, cover letter, employment history, and personal details when you apply for positions through our Careers page.
- Service Requests: Details about your business needs, preferences, and requirements when requesting services.
- Communication Data: Messages, emails, and other communications exchanged between you and JBRI Contact Solutions.
Information Collected Automatically:
- Website Usage Data: Pages visited, time spent on the website, links clicked, and browsing behavior.
- Device Information: Device type, operating system, browser type, IP address, and location data.
- Cookies and Tracking: Information collected through cookies and similar technologies (see Section 6).
Information from Third Parties:
- Information from business partners or third-party service providers related to service delivery.
- Public data from social media platforms if you interact with JBRI Contact Solutions online.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our services.
- Communication: To respond to inquiries, send service updates, and provide customer support.
- Business Operations: To process requests, manage accounts, and facilitate business transactions.
- Recruitment: To evaluate job applications and manage the hiring process.
- Marketing: To send promotional materials, newsletters, and service updates (with your consent).
- Analytics: To understand user behavior and improve our website and services.
- Legal Compliance: To comply with legal obligations and protect our rights and the rights of our users.
- Fraud Prevention: To detect, prevent, and address fraudulent activity or security issues.
4. Data Security
JBRI Contact Solutions implements appropriate technical, administrative, and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of data in transit using SSL/TLS protocols.
- Secure password policies and authentication mechanisms.
- Regular security audits and vulnerability assessments.
- Limited access to personal data on a need-to-know basis.
- Employee training on data protection and privacy practices.
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.
5. Third-Party Sharing
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With vendors and contractors who assist in operating our website and providing services (e.g., hosting, analytics, payment processors).
- Business Partners: With partners necessary to deliver services to you as outlined in your service agreement.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Your Consent: When you explicitly authorize us to share your information.
All third-party service providers are required to maintain the confidentiality and security of your information.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics.
Types of Cookies:
- Essential Cookies: Required for website functionality and security.
- Performance Cookies: Collect information about how you use our website to improve performance.
- Analytical Cookies: Track visitor behavior to understand user engagement and improve content.
- Marketing Cookies: Used to deliver targeted content and advertisements (with your consent).
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request correction of inaccurate or incomplete information.
- Right to Deletion: You can request deletion of your personal data (subject to legal requirements).
- Right to Opt-Out: You can opt out of receiving marketing communications.
- Right to Data Portability: You can request your data in a structured, commonly used format.
- Right to Object: You can object to processing of your personal data for certain purposes.
To exercise any of these rights, contact us at info@jbricontactsolutions.com with details of your request.
8. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
- Contact Information: Retained until you request deletion or opt out.
- Career Applications: Retained for 1-2 years or as required by employment law.
- Client Data: Retained during the service period and as required by service agreements or legal obligations.
- Website Analytics: Typically retained for 12-24 months.
If you request deletion of your information, we will remove it from our active systems, subject to legal and contractual requirements.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that a child has provided us with personal information, we will promptly delete such information and take steps to remove the child's account.
If you believe a child has provided us with information, please contact us immediately at info@jbricontactsolutions.com.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
JBRI Contact Solutions
Email: info@jbricontactsolutions.com
Website: https://jbricontactsolutions.com
We will respond to your request within 30 days or as required by applicable law.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services indicates acceptance of the updated policy.
© 2026 JBRI Contact Solutions · A JBRI Credit Group LLC Company. All rights reserved.